Swiggy raises platform fee to Rs 15 in select markets amid surge in orders

Swiggy has increased the platform fee for its food delivery business to Rs 15 from Rs 12 in certain geographies where it is witnessing a rise in demand. The hike, which was earlier revised to Rs 14 around August 14, has now been pushed up further by another rupee.

The platform fee is a flat charge that customers of Swiggy and rival Zomato pay on their food delivery orders. The Rs 15 platform fee includes goods and services tax (GST).

Zomato, on Tuesday, raised the platform fee on food delivery orders to Rs 12 from Rs 10, as demand is expected to surge during the festive season. This fee excludes goods and services tax (GST). Swiggy had first introduced a platform fee of Rs 2 in April 2023 and gradually raised it to Rs 12 as part of efforts to improve unit economics. Zomato followed a similar approach, though the last revision in its fee came in October 2024.


While the levy is small compared to the average order value of Rs 500–600 on aggregator platforms, it helps in improving overall margins. Swiggy has not commented on the development.

The hike comes at a time when Swiggy’s net loss for the April–June quarter doubled year-on-year to Rs 1,197 crore due to higher investments in its quick-commerce arm Instamart. Its operating revenue during the quarter rose 54% to Rs 4,961 crore, while cash outflow stood at Rs 1,053 crore after accounting for operating, investing, and financing activities.